Welcome to Planet Pak. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. General Information
1.1 These Terms and Conditions apply to the use of this website and the purchase of products through it.
1.2 The website is operated by Planet Pak Pty Ltd, an Australian business registered under ABN 89 659 635 033.
1.3 By using this website, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Eligibility
2.1 You must be at least 18 years old to use this website and make purchases.
2.2 By making a purchase, you warrant that the information you provide is accurate and complete.
3. Orders and Payments
3.1 Orders are placed through our secure checkout system.
3.2 We accept the following payment methods: Direct Debit, Visa, MasterCard.
3.3 Prices listed are in Australian Dollars (AUD) and include GST unless otherwise specified.
3.4 We reserve the right to cancel or refuse any order for any reason, including but not limited to fraud or suspicious activity.
4. Shipping and Delivery
4.1 We ship across Australia. International shipping may be available upon request.
4.2 Standard shipping times are 3-5 working days, but delays may occur due to factors beyond our control.
4.3 Shipping costs are calculated at checkout and vary based on delivery location and method.
4.4 If an item is damaged during shipping, please notify us immediately to arrange a replacement or refund.
5. Returns and Refunds
5.1 We offer returns for faulty or incorrect products within 20 days of delivery, in accordance with Australian Consumer Law.
5.2 To initiate a return, contact us at sales@planetpak.com.au or call 0421 017 356 and provide proof of purchase.
5.3 Returned items must be unused, in original packaging, and in the condition received.
5.4 We do not accept returns for change of mind unless otherwise specified.
6. Product Descriptions
6.1 We strive to ensure that product descriptions and images are accurate. However, colours and appearance may vary due to display differences.
6.2 If you find that a product is not as described, please contact us for resolution.
7. Privacy
7.1 We collect personal information to process your orders and improve your shopping experience.
7.2 We respect your privacy and handle personal information in accordance with our Privacy Policy.
7.3 We do not share your information with third parties, except as required by law or to fulfill your order (e.g., shipping providers).
8. Limitation of Liability
8.1 Planet Pak is not liable for any direct or indirect damages, losses, or expenses arising from the use of this website or the purchase of products, except as required by Australian Consumer Law.
8.2 We are not responsible for any loss or damage resulting from delayed delivery or failure to deliver caused by circumstances beyond our control.
9. Intellectual Property
9.1 All content on this website, including text, images, and trademarks, is owned by or licensed to Planet Pak Pty Ltd.
9.2 You may not reproduce, distribute, or use any content from this website without our written permission.
10. Governing Law
10.1 These terms are governed by the laws of Australia.
10.2 Any disputes will be resolved in the courts of Melbourne, Australia.
11. Changes to Terms and Conditions
11.1 We reserve the right to update or modify these terms at any time without prior notice.
11.2 Continued use of the website after changes indicates your acceptance of the new terms.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
- Email: sales@planetpak.com.au
- Phone: 0421 017 356
- Address: 26 Station Street, Moorabbin. Vic. 3189
